Tetyana Petrukha

HR practitioner, consultant, customer service specialist for various organizations, trainer certified by the Service Quality Institute (John Shawl Institute), participant of ZAPPOS training projects.  Tetiana has experience working with the team of the 5-star InterContinental Hotels Group chain.  The expert has collected the best HR management practices from ZAPPOS, InterContinental, Facebook, Disney and adapted them to the realities of Ukrainian business.