During the program, participants will learn:
- How to build a service culture and customer orientated team in the company, which will deliver quality service;
- How to identify the root causes of misunderstandings within the team and establish communications;
- Why service standards do not work in many businesses; participants will receive the tools to help them systematize those standards;
- How not to miss one of the thousands of details and to control the level of customer service in your business.