Efficient Manager: Leader’s Skills [Kyiv]

Topics that will be discussed during the training:

1. Management. Basic concepts

• Management cycle and manager’s competence
• Management functions:  planning; organization; implementation; control.

2. Stages of the organization and implementation of the activities performed by company’s employees

• Situational management.
• Diagnostics of subordinates according to the level of motivation and professional development.
• Practical application of the Hersey and Blanchard model in the work with subordinates.
• Evaluation of your dominant management style.

3. Delegation of authority

• Goals and principles of delegation.
• Selection of functions for delegation.
• Barriers to delegation.
• Analysis of the employee’s readiness for delegation.
• Delegation conversation model.

4. Efficiency: Involvement. Loyalty. Satisfaction. 

• Involvement measures – openness, flexibility, initiative (Involvement Scale).
• How involvement occurs, develops and evolves.
• How to increase the involvement of personnel in the work process?
• Why problems with the involvement of employees occur.
• Involvement using the methods of internal communications.
• Behavior as a consequence of personal attitude. How to affect?
• Personal transformation.
• The concepts of Organizational Health and Happiness at Work.
• Change of the paradigm from HR management to People management.

5. Functions of control, analysis, and feedback   

• The role of feedback in motivational management.
• The Growth Mindset theory.
• The art of asking questions.
• The rules of effective feedback.
• Creating a culture of responsibility through feedback: manager’s functions and role.
• How to develop people through greater independence.
• The theory of generations in the system of internal communications and personnel assessment. What you need to know and take into account.

6. The function of internal communications in management. 

• Psychology of communication. The role of communication in management and development: goal, instruments, format.
• Components of influence. Models of manager’s behavior.
• Corporate culture as the basis for building external and internal communications.
• Ambassadors of company’s culture, role and influence on the organizational culture.
• Emotional intelligence and communication: why it is important, and how to develop it.
• EQ competences: self-awareness, self-regulation, empathy and relationship management.
• Classification of emotional states. Productive and counterproductive emotions.
• Emotions at work. Control and management.

The program is intended for:

• middle managers;
• managers, who have recently taken up or plan to take up a position of leadership in the near future.