Topics that will be discussed during the training:
- Management. Basic concepts
- Management cycle and manager’s competence
- Management functions: planning; organization; implementation; control.
- Stages of the organization and implementation of the activities performed by company’s employees
- Situational management.
- Diagnostics of subordinates according to the level of motivation and professional development.
- Practical application of the Hersey and Blanchard model in the work with subordinates.
- Evaluation of your dominant management style.
- Delegation of authority
- Goals and principles of delegation.
- Selection of functions for delegation.
- Barriers to delegation.
- Analysis of the employee’s readiness for delegation.
- Delegation conversation model.
- Efficiency: Involvement. Loyalty. Satisfaction.
- Involvement measures – openness, flexibility, initiative (Involvement Scale).
- How involvement occurs, develops and evolves.
- How to increase the involvement of personnel in the work process?
- Why problems with the involvement of employees occur.
- Involvement using the methods of internal communications.
- Behavior as a consequence of personal attitude. How to affect?
- Personal transformation.
- The concepts of Organizational Health and Happiness at Work.
- Change of the paradigm from HR management to People management.
- Functions of control, analysis, and feedback
- The role of feedback in motivational management.
- The Growth Mindset theory.
- The art of asking questions.
- The rules of effective feedback.
- Creating a culture of responsibility through feedback: manager’s functions and role.
- How to develop people through greater independence.
- The theory of generations in the system of internal communications and personnel assessment. What you need to know and take into account.
- The function of internal communications in management.
- Psychology of communication. The role of communication in management and development: goal, instruments, format.
- Components of influence. Models of manager’s behavior.
- Corporate culture as the basis for building external and internal communications.
- Ambassadors of company’s culture, role and influence on the organizational culture.
- Emotional intelligence and communication: why it is important, and how to develop it.
- EQ competences: self-awareness, self-regulation, empathy and relationship management.
- Classification of emotional states. Productive and counterproductive emotions.
- Emotions at work. Control and management.
